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Help Center

Search our FAQs by keyword, or browse by category. Need more help? Contact us or visit the blog.

Property Types & Designs

Search & Comparison Features

Account & Leads Management

Agent-Specific Questions

Support & Languages

Crypto & Payment Questions

General Usage & Troubleshooting

Builder-Specific Questions

Data & Content Updates

Help Center | NEO

Help Center

Frequently asked questions

Property Types & Designs

What does ‘residential type’ mean?

What does ‘building type’ mean?

What are the different types of home designs?

What does ‘collection or series’ mean?

What does ‘short term allowed’ mean?

Search & Comparison Features

Can I compare multiple homes?

Can I perform an advanced search with filters?

Account & Leads Management

Do you see my leads?

Are my leads safe?

How can I increase my referrals and networks with out-of-state or overseas agents?

How can I show NEO to my team and how can they install it?

How may I know who visited me and who looked at specific projects either in my iFrame or landing page?

Agent-Specific Questions

Do I have to choose landing or iframe?

How to embed?

Can I showcase areas where I am not a board member?

Will all languages be in my landing/iframe?

Can a client contact the builder?

How can I ensure that clients call me directly instead of the builder?

Can I change the background image of my landing page?

Support & Languages

Is support in Spanish too?

Crypto & Payment Questions

If a client wants to buy in crypto, who takes the risk of the exchanges and volatility?

I don’t want crypto and my broker and title company don’t accept crypto.

General Usage & Troubleshooting

I’ve installed the iframe — why do I see a red error message?

Is NEO’s data feed from the MLS/by an IDX Feed?

Why would I need NEO if I work with local builders?

How can I advertise new construction on social?

Builder-Specific Questions

NEO seems like just another portal to feed.

What are the advantages of working with international buyers?

Why should I market my projects through NEO if I already generate direct leads?

My team can’t update any more portals.

How is NEO different from traditional real estate portals?

Does NEO only focus on international buyers?

Why would buyers use NEO instead of a traditional real estate website?

How is NEO different from a typical listing website?

Data & Content Updates

Who updates the data on the platform?